QUALITY POLICY

Policy with customers:

• Our products will satisfy and exceed customers' expectations in regard to performance, safety, as well as ease of operation.
• We will endeavor to continuously improve and upgrade our products.
• We will promptly and readily respond to customers' requests for technical help as well as after sales service. This help is not restricted to the contractual guarantee period of the equipment, but to its entire useful life. In view of our insight into various chemical processes/reactions, our assistance to customers will also be extended in this aspect.
• All process details received from customers will be kept confidential.

Policy with vendors:

• We recognize that our vendors are an integral part of our business. We shall treat them as business partners, who have a stake in ensuring our success. In return, we are responsible in ensuring that our vendors have a pleasant and rewarding relationship with us. Further, it is our duty to disburse payments to vendors, as and when due, and it should not be necessary for our vendors to follow up with us for their payments due.
• We shall promptly respond to our vendors' communications.
• If a vendor needs help in executing our work, we shall assist him to the best of our ability. We will extend this assistance willingly, and in a spirit of co-operation.
• We will render technical assistance to our vendors, so that they can supply us higher quality of goods and services.

Policy with employees:

• We shall create an informal, aesthetically pleasing, and comfortable work environment for our employees. This also implies a friendly and congenial working atmosphere.
• From time to time, we will encourage and sponsor training programs for our employees.
• We will take cognizance of our employees' career aspirations, and will make efforts to increase their responsibilities over a period of time.
• We will take interest in our employees' personal welfare, and, whenever requested, will help in solving their personal difficulties.
• As the company grows in size, we will explore avenues of improving employee benefits, apart from financial remuneration.

Policy with Shareholders:

• Commensurate with the above, we shall strive to increase return on shareholder's investment, and shall aim to continuously enhance value of shareholder's equity.

Summary: We shall treat all our customers, vendors, bankers, shareholders and employees as our partners dedicated to the success of our organization. In turn, we are dedicated to their success and their well being.